Digital Content FAQs

HOW DO I PURCHASE DIGITAL CONTENT?

Buying digital content is just as easy as buying a printed textbook. Just go to your campus bookstore or click here to find your bookstore and shop online. Choose the digital version of the title you need. Whether you buy in-store or online, you will receive simple instructions on how to set up your Yuzu account. Then download and install the free Yuzu app compatible with your device(s).

 

WHEN DOES MY DIGITAL CONTENT ACCESS BEGIN & END?

Access to your digital content begins the day your order is processed and will be removed at the end of the duration chosen. This means access begins at purchase – regardless of the date you first access the content. For example, if you purchase digital content with a 120 day duration, access will be removed 120 calendar days after purchase.  

 

HOW DO I REDEEM MY ACCESS CODE?

If you received an access code when you purchased your digital content, go to yuzu.com/college and follow the instructions. The digital content will be instantly added to your Yuzu library so you can download it to your device, or access it online.

NOTE: A "0" in your access code is a zero, not a letter.

 

CAN I RENT DIGITAL CONTENT AND GET ALL THE SAME FEATURES?

Yes. Yuzu provides rental options for digital content. All of the same great features are available on both purchased and rented digital content. Don't worry about forgetting your rental due date; at the end of the term, we'll retrieve the content from your digital library.

 

CAN THE YUZU APPS BE USED TOGETHER?

Yes. You can follow along in class on your off-line device (like your laptop) and pick up where you left off on any compatible Internet-connected device on campus or at home. All of your notes, highlights, and bookmarks will be synced automatically to your other devices once you are connected to the Internet.

 

CAN I USE YUZU WHEN STUDYING ABROAD OR STATIONED OVERSEAS?

Students studying abroad should be aware of possible limitations.

  • If you are planning to use one of the off-line device apps (other than the web app), be sure to install them before you leave the United States. They cannot be downloaded and installed internationally. Once the apps are installed and you have downloaded the digital content, you will be able to use them anywhere.
  • Depending on the country you'll be in, IP limitations or firewalls set up by a country or Internet provider could interfere with your ability to access the web app.

 

I HAVE A QUESTION NOT ANSWERED HERE. WHAT DO I DO?

Visit customercare.yuzu.com for more help, and submit a request if you have a question or need support with Yuzu. You can also email customercare@yuzu.com or call 1-844-YUZU-NOW with any questions about digital content or the Yuzu digital education platform.

 

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